Returns, Refunds & Exchanges Policy

RUSOFT Innovation

At RUSOFT Innovation, your satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return, exchange, or refund under the terms outlined below.

Return Period

We offer a 30-day return policy.

Return or exchange requests must be submitted within 30 calendar days from the date your order is delivered.

Return Eligibility

A product may be eligible for a return if it meets one or more of the following conditions:

• The product is unused and remains in its original packaging.
• The product arrived damaged, defective, or different from the item ordered.
• Photographic evidence is provided when requested.
• Proof of purchase or a valid order number is provided.

All returned products are subject to inspection and approval by RUSOFT Innovation before a refund, replacement, or store credit is issued.

Non-Returnable Items

Returns will not be accepted for:

• Products that have been used, altered, modified, or damaged after delivery.
• Damage resulting from improper use, installation, mishandling, accidents, or negligence.
• Clearance, sale, promotional, or discounted items unless they are defective or an incorrect item was shipped.
• Return requests submitted more than 30 calendar days after delivery.

Refunds, Replacements & Store Credit

Once your returned product has been received and inspected, we will notify you of the status of your request.

Depending on eligibility and product availability, you may receive:

• A full or partial refund.
• A replacement product.
• Store credit for a future purchase.

Approved refunds are typically processed within 5–10 business days after the returned item has been received, inspected, and approved. Depending on your bank, credit card issuer, or payment provider, additional processing time may be required before the refund appears in your account.

Return Shipping Costs

If the return is the result of an error by RUSOFT Innovation, such as receiving an incorrect or defective product, we will cover the applicable return shipping costs.

If the return is due to a change of mind or personal preference, the customer is responsible for all return shipping costs.

Please ensure returned products are securely packaged to help prevent damage during transit.

How to Request a Return

To request a return, exchange, or refund, please contact our Customer Support team at:

rusoftinnovation.info@gmail.com

Please include:

• Your full name.
• Your order number.
• The reason for your request.
• Clear photographs of the product and its packaging, when applicable.

Our Customer Support team will review your request and provide return instructions as soon as possible.

Please do not return any product without first receiving return authorization and instructions from RUSOFT Innovation.

Right to Refuse Returns

RUSOFT Innovation reserves the right to refuse any return request that does not comply with the conditions outlined in this policy.

Policy Updates

We reserve the right to modify or update this Returns, Refunds & Exchanges Policy at any time without prior notice. Any changes become effective immediately upon publication on our website.

Contact Us

If you have any questions regarding this policy or need assistance with your order, please contact our Customer Support team.

Rusoft Innovation
5183 Buford Hwy NE
Doraville, GA 30340
United States

Email: support@rusoftinnovation.com

Thank You

Thank you for choosing RUSOFT Innovation.

We sincerely appreciate your trust in our company. Our commitment is to provide innovative technology products, secure shopping, reliable customer support, and an exceptional shopping experience. We look forward to serving you again.