U.S. Shipping Policy

Rusoft Innovation
Last updated: July 19, 2026

1. Introduction

At Rusoft Innovation, we are committed to providing reliable, accessible, and transparent worldwide shipping. This Shipping Policy explains our order-processing procedures, estimated delivery times, tracking services, shipping costs, and customer responsibilities.

By placing an order through our website, you agree to the terms outlined in this policy.

2. Free U.S. Shipping

Rusoft Innovation offers free standard shipping within the United States on all eligible orders.

We do not charge hidden or additional standard shipping fees. Shipping is free for qualifying orders delivered to addresses within the United States.

At this time, we do not ship internationally. Orders with delivery addresses outside the United States cannot be processed.

Delivery times are estimated at checkout and may vary depending on the destination, carrier, weather conditions, holidays, or other circumstances beyond our control.

3. Order Processing

Orders are processed regularly after payment and order information have been successfully confirmed.

Processing may include:

- Payment authorization.

- Customer or order verification.

- Inventory confirmation.

- Product inspection and preparation.

- Packaging and carrier assignment.

Orders placed on weekends or public holidays may begin processing on the following business day.

Processing times are separate from estimated transit and delivery times. Orders requiring additional verification may take longer to process.

4. Estimated Delivery Times

Standard U.S. shipping typically arrives within 4 to 7 business days after your order has been shipped, depending on the destination and the selected carrier.

Delivery timeframes are estimates provided for your convenience and are not guaranteed.

Actual delivery times may vary due to factors beyond our control, including:

- Delivery destination and local carrier conditions.

- Weekends and public holidays.

- Severe weather or natural disasters.

- High seasonal shipping volumes.

- Transportation delays or carrier disruptions.

- Government regulations or restrictions.

- Incorrect or incomplete shipping information provided by the customer.

- Other unforeseen circumstances beyond our reasonable control.

5. Order Tracking

Eligible orders include a tracking number. Once an order has shipped and tracking information becomes available, it will be sent to the email address provided during checkout.

Tracking information may take approximately 24–72 hours to update after the carrier receives the package.

Customers are responsible for:

- Providing a valid email address.

- Reviewing tracking updates.

- Monitoring the estimated delivery date.

- Contacting the carrier or Rusoft Innovation promptly if a delivery issue arises.

A delay in tracking updates does not necessarily mean that the package has stopped moving or has been lost.

6. Shipping Address

Customers must provide a complete and accurate shipping address when placing an order, including any applicable apartment, suite, unit, postal code, telephone number, or delivery instructions.

Please contact us immediately if an address correction is required. We cannot guarantee that an address can be modified after an order has been processed or shipped.

Rusoft Innovation is not responsible for delays, failed deliveries, or lost packages caused by incorrect, incomplete, or outdated information provided by the customer.

If a package is returned because of an incorrect address, refusal, unsuccessful delivery attempts, or failure to collect it, additional shipping charges may apply before the order can be sent again.

7. Customs, Duties, and Import Taxes

International shipments may be inspected or assessed by the customs authorities of the destination country.

The customer is responsible for complying with local import requirements and paying any applicable:

- Customs duties.

- Import taxes.

- Brokerage or handling fees.

- Government assessments.

- Local collection charges.

Rusoft Innovation does not control these charges and cannot predict their amount.

Customs delays are outside our direct control. A customer’s refusal or failure to pay required import charges may result in the shipment being delayed, returned, abandoned, or destroyed in accordance with local rules.

8. Delayed Shipments

Although we work with trusted carriers, delays may occasionally occur.

Rusoft Innovation is not responsible for delays caused by customs, carriers, strikes, severe weather, natural disasters, government actions, transportation disruptions, or other circumstances beyond our reasonable control.

If tracking has not updated for an extended period or the delivery estimate has passed, please contact us so we can review the shipment and, when appropriate, open an inquiry with the carrier.

9. Lost or Missing Packages

If you believe a shipment has been lost, please contact us with your order number and tracking information.

We may need to complete a carrier investigation before approving a replacement, refund, or store credit. The available resolution will depend on the investigation results, product availability, and applicable law.

A package marked as delivered by the carrier should first be checked with:

- Other members of the household.

- Neighbors or building management.

- The local delivery office.

- Any secure or alternative delivery location around the property.

Please notify us promptly if the package still cannot be located.

10. Damaged, Defective, or Incorrect Products

If an order arrives damaged, defective, or different from the product ordered, please contact us as soon as possible and within the period established in our Return and Refund Policy.

Please include:

- Your full name.

- Your order number.

- A description of the problem.

- Clear photographs of the product.

- Photographs of the packaging and shipping label.

Do not discard the product or packaging until we have reviewed the request and provided instructions.

Eligible claims may result in a replacement, refund, or store credit in accordance with our Return and Refund Policy.

11. Multiple Shipments

An order containing multiple products may arrive in separate packages or at different times because of inventory location, product availability, or carrier requirements.

When available, separate tracking information will be provided for each shipment. Receiving only part of an order does not necessarily mean that the remaining products are missing.

12. Order Changes and Cancellations

Please contact us immediately if you need to change or cancel an order.

We will make reasonable efforts to accommodate the request, but changes and cancellations are not guaranteed once an order has entered processing or has been transferred to the carrier.

After shipment, an eligible product must be handled under our Return and Refund Policy.

13. Force Majeure

Rusoft Innovation will not be liable for a failure or delay in delivery resulting from events beyond our reasonable control, including natural disasters, severe weather, war, civil unrest, epidemics, labor disputes, carrier interruptions, customs actions, government restrictions, power outages, or telecommunications failures.

14. Policy Updates

We may update this Shipping Policy periodically to reflect changes in our shipping services, carrier arrangements, business practices, or legal requirements.

Any revised policy will be posted on our website with an updated effective date.

15. Contact Us

For questions or assistance concerning an order or shipment, please contact:

Rusoft Innovation
5183 Buford Hwy NE
Doraville, GA 30340
United States

Email: support@rusoftinnovation.com

Please include your full name, order number, and tracking number, if available, so we can assist you efficiently.

Thank you for choosing Rusoft Innovation.